Privacy Policy

1. Who We Are

Casa Collection
ABN: 75 010 980 435
Queensland, Australia

2. What Information We Collect

We collect personal information that is necessary to provide our products and services, including:

• Identity Information: Full name, date of birth (optional), gender (optional)
• Contact Information: Billing and shipping address, phone number, email address
• Order & Transaction Details: Products purchased, payment method (note: we do not store full credit card details), delivery details
• Account Information (if applicable): Login credentials and purchase history
• Device & Usage Data: IP address, browser type, pages visited, time spent on site, cookies
• Communication History: Any contact you make with us, including emails, contact form submissions, or feedback

We do not collect sensitive information (e.g. health data, biometric data) unless required by law or explicitly provided with consent.

3. How We Collect Your Information

We collect your information directly from you when you:

• Place an order on our website
• Register for an account (if applicable)
• Subscribe to our newsletter
• Contact us via email, phone or our contact form
• Interact with our website through cookies or analytics tools

We may also collect limited information from third-party service providers (e.g. payment processors, delivery partners) for order fulfilment.

4. Why We Collect Your Information

We collect, hold, and use your personal information for the following purposes:

• To process and fulfil your orders
• To provide customer support and respond to enquiries
• To communicate with you about your purchase
• To deliver newsletters and marketing (with your consent)
• To analyse website usage and improve functionality
• To comply with legal obligations and protect our legal interests

5. How We Share Your Information

We only share your personal information where necessary, and only with:

• Payment processors (e.g., PayPal) for secure transactions
• Shipping and logistics providers to deliver your order
• IT service providers who help operate our website and data systems
• Legal or regulatory authorities, if required by law or to protect our rights

We will never sell or rent your personal information to third parties.

6. International Data Transfers

All your data is processed and stored in Australia. If we use a third-party provider (e.g. email marketing platform) with overseas data centres, we ensure that appropriate privacy safeguards are in place.

7. Cookies and Website Analytics

Our website uses cookies and third-party tools like Google Analytics to:

• Understand website usage
• Improve functionality and performance
• Personalise your experience

You can manage or disable cookies in your browser settings.

8. Marketing Communications

With your consent, we may send you marketing emails about new products or promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us.

9. Security of Personal Information

We take reasonable steps to protect your personal information, including:

• Secure website hosting (HTTPS encryption)
• Firewalls and anti-malware protection
• Secure payment gateways (we do not store full credit card information)
• Limiting access to staff and third-party contractors on a need-to-know basis

However, no data transmission over the internet is completely secure. You use our website and services at your own risk.

10. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time, as required under the Privacy Act 1988 (Cth).

11. Data Retention

We retain your personal information as long as necessary to fulfil the purposes outlined in this Policy or as required by law (e.g., tax obligations). When we no longer need it, we securely destroy or de-identify it.

12. Your Rights and Choices

• You can request access to your personal information
• You can request corrections to your information
• You can object to direct marketing at any time
• You may withdraw your consent where processing is based on consent

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

15. Complaints

If you believe we have breached your privacy rights, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au