Shipping and Delivery

1. Shipping Locations

We currently deliver to Australian addresses only.
Unfortunately, we do not ship internationally at this time.

2. Order Processing Time

• All orders are processed and dispatched within 3–4 business days (Monday to Friday, excluding public holidays).
• You will receive a confirmation email once your order has been placed, and a separate email with tracking details when your order has been dispatched.

3. Delivery Timeframes

Estimated delivery timeframes (after dispatch):

These timeframes are estimates only and may vary depending on the courier and external factors such as weather or seasonal demand.

4. Delivery Partners

We use reputable courier and postal services such as Australia Post, Aramex, and CouriersPlease to deliver our products.

We are not liable for delivery delays once the item has been handed over to the courier. If a parcel is delayed, damaged or lost in transit, we will assist you in lodging a formal inquiry, but we do not guarantee refunds or replacements for courier errors.

5. Delivery Address Responsibility

• Please ensure your shipping address is accurate and complete (including unit/apartment number if applicable).
• Casa Collection is not responsible for:
  • Parcels delivered to the wrong address due to customer error,
  • Parcels returned to sender due to undeliverable addresses or missed deliveries.

If an order is returned to us due to incorrect address details, we may charge a redelivery fee or issue a refund minus the original shipping cost.

6. Shipping Costs

Shipping charges are calculated at checkout based on:

• The total order weight,
• Delivery location, and
• Courier service availability.

Free or flat-rate shipping may be offered during promotions, which will be clearly advertised on our site.

7. Tracking Your Order

Once your parcel has been dispatched, you will receive tracking details via email. You can track your parcel directly through the courier’s website.

If your tracking shows the item as delivered but you have not received it, please:

1. Check with household members, neighbours, or building managers;
2. Contact the courier directly using the tracking number;
3. Contact us if further assistance is needed.

8. Delays Beyond Our Control

We are not responsible for delivery delays or failures caused by:

• Courier or postal network disruptions,
• Natural disasters or extreme weather,
• Public holidays or peak seasons,
• Industrial action (e.g. strikes),
• Government restrictions (e.g. lockdowns).

9. Damaged Goods in Transit

If your item arrives damaged or tampered with, please:

1. Take clear photographs of the packaging and product,
2. Contact us within 48 hours of delivery at the contact form in the footer,
3. We will assess the damage and arrange a replacement or refund where appropriate.

10. Click & Collect / In-Store Pickup

Currently, we do not offer a click-and-collect service or in-store pickup. All orders are delivered via courier.